Position: Support Services Coordinator

Position Purpose:

Exhibits leadership and management expertise in the case management role for the individuals supported by the Independent Living Services Department, ensuring quality service delivery, while advancing the overall goals and objectives of Fraser, Ltd.

Fraser, Ltd Overview:

Fraser, Ltd., by charter, is the oldest human service agency in North Dakota, established in 1893. Fraser, Ltd. supports children, youth, and adults on their life’s journey towards independence. We employ caring, responsible, and compassionate individuals on our team of over 200 professionals. We provide services in 3 areas; Children’s Services, Transitional Youth Services, and Adult Residential Disability Services. Children’s Services provides a safe, healthy, and inclusive environment in which children with special needs and children typically developing learn and grow together. Transitional Youth Services provides shelter, basic needs, life skills education and advocacy services for disenfranchised youth by supporting independent thought and empowering self-directed action for individuals ages 16-26. Adult Residential Disability Services promotes education, advocacy, and active treatment for people with intellectual disabilities by providing supportive services in a residential environment.


Education and/or Experience


Qualified to act as a Qualified Intellectual Disabilities Professional/QIDP- (Bachelor’s Degree in special education, learning disabilities, education, social work, or a related field AND one year experience working directly with individuals with intellectual disabilities). Strong interpersonal, oral and written communication skills. Time management skills and ability to organize work load. Knowledge of the Overall Service Plan (OSP) process. Experience with implementing support objectives, learning objectives, and behavioral supports.


Two years’ experience working with people with intellectual disabilities in a professional human services setting. Knowledge of habilitation/rehabilitation approaches and practices. Working knowledge of medical, psychological, social, and educational aspects of working with people with disabilitiesKnowledge of ICF/ID licensure and accreditation standards and maintenance requirements

Computer Skills

To be successful in this position, one must have a working knowledge of the Microsoft Office products and develop a working knowledge of Therap and Representative Payee software.

Physical Demands

While performing the duties of this Job, the employee is regularly required to sit and stand. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

The noise level in the work environment is typically moderate.

Responsibilities include but are not limited to:

Assures safety and security standards are met within the residential environment in compliance with Title XIX and HCBS waiver; through monthly on-site observations and Quality Reviews, reported directly to the department head.

Audits financial files maintained by the Residential Coordinators on a quarterly basis.
Maintains a basic knowledge of Social Security Representative Payee responsibilities and any additional fiduciary support that people supported may need. This includes but is not limited to an awareness of all deadlines for reporting or recertification for Veteran’s Administration Benefits, Social Security and Supplemental Security, County Benefits, Tribal Monies, Medical Assistance, SNAP, Pre-paid Burials, etc… and meeting the reporting requirements for these services. It is the responsibility of this position to assure that the people supported have access to the services that they are entitled to.

Manages assigned caseload to ensure coordination and completion of QIDP responsibilities as they relate to the individual’s Overall Service Plan (OSP).

Maintains open communication with people supported, guardians and family, Residential Coordinator, Direct Support Professionals, and other team members. 

Uses their working knowledge of licensing, certification, and accreditation standards to develop personalized, relevant programming that meets or exceeds standards.

Maintains the master records of the people supported to assure that all required information is consistent and accurate, including legal documents and family/Guardian contact information.

Keeps releases of information current, disseminating requested information per policy and procedure.

Performs all necessary assessments to guide the development, enhancement, and revision of supports and the OSP.

Responds to requests from people supported/family/Guardians/vocational and day support providers pertaining to the development and implementation of objectives and supports, as well as the facilitation of team communication.

Schedules, facilitates, and prepares all documents related to OSP team meetings.

Reviews programmatic data and individual progress on a monthly basis to assist with the completion of quarterly and annual reviews, and also the determination of necessary adjustments to supports and objectives assuring achievable goals for the individuals on assigned caseload.

Performs on-site observations of the implementation of supports, objectives, and active treatment for each individual on assigned caseload a minimum of one time per month per site supervised.
Reviews and comments on General Events Reports to address any programmatic concerns or necessary program updates.


Please submit cover letter and resume to fraser@fraserltd.org or mail to 2902 South University Drive, Fargo, ND 58103

Fraser Ltd.


FM Area Foundation provided funding for Transportation and Personal Care Items for At Risk Youth & Young Adults Experiencing Homelessness.



Cass County Electric Cooperative Foundation awards Fraser, Ltd.’s Skill Enhancement Training program $3,000 for operating costs associate with the daily independent living activities and therapy services.